1. Return & Refund Policy
At Lilliane's Jewelry, we want you to be completely satisfied with your purchase. Our return process for online orders is simple and transparent.
How to Make a Return
If you wish to return an item purchased online, please follow these steps:
- Notify Us: Contact us via phone or email within thirty (30) days of receiving your item.
- Shipping Label: We will supply you with a prepaid return shipping label.
- Refund Processing: A refund or store credit will be issued to you on the same day we receive the item back and verify its condition.
IMPORTANT: Modified, damaged, or altered items will NOT be accepted for returns.
2. Privacy Policy
For full details, including how we handle email and text messages, please read our complete Privacy Policy.
Lilliane's Jewelry understands the importance of protecting the personal and financial information of each of our customers and visitors. We are committed to maintaining your trust.
Information Sharing
We do not sell, rent, or disclose our customers' names, addresses, email addresses, or any other personal information to any entity outside of Lilliane's Jewelry, except as required to process your order (e.g., shipping providers) or as required by law.
Data Collection & Usage
- Personal Data: Information we collect may include your name, email address, telephone number, billing/shipping addresses, and credit card information. This is used solely to process orders and communicate with you.
- Third Parties: We share limited specific information with trusted third parties (such as Federal Express, UPS, USPS, and our insurance provider) strictly to expedite the safe transport of your purchases.
- Website Analytics: Google Analytics demographics and interest data may be collected during your visit. This data is anonymized and cannot be personally linked back to you; it is used only to gather statistics to improve our website experience.
3. External Links
Please be aware that Lilliane's Jewelry's website may contain links to other sites. We are not responsible for the privacy practices or content of those other sites. Our collection of information refers only to the practices stated in this policy.
4. Text Messages (SMS)
Lilliane's Jewelry offers an optional text message program. When you enter your mobile number and agree to receive texts from us (on our website sign-up form, at checkout, or on our Gift Reminders form), you agree to receive recurring automated marketing texts from Lilliane's Jewelry at that number, such as new arrivals, special offers, in-store events, reminders about items left in your cart and, if you joined Gift Reminders, reminders about the dates you shared.
- Consent is not a condition of any purchase.
- Message frequency varies. Message and data rates may apply.
- Reply STOP to any text to unsubscribe at any time. You'll receive one confirmation text and no further marketing texts.
- Reply HELP for help, or call us at (913) 383-3376.
- Carriers are not liable for delayed or undelivered messages.
- We do not sell, rent, or share your mobile number or your text message opt-in data and consent with third parties or affiliates for their marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. See our Privacy Policy for details.
5. Shipping & Delivery
Every order from Lilliane's Jewelry ships free and fully insured. Here is what to expect once you place your order.
- Shipping cost: Free. There is no shipping charge on any order, with no minimum purchase.
- Estimated delivery time: 1 to 5 business days after your order is placed. We email you a tracking number as soon as your package is on its way.
- Where we ship: We ship to addresses within the United States.
- Insurance and signature: Every package is fully insured until it reaches you. A signature may be required at delivery.
- Pieces on display in our showroom: Jewelry on display in our Leawood showroom can be ordered on our website and is shipped directly to you from our store, with the same free, fully insured shipping and the same estimated delivery time of 1 to 5 business days after your order is placed.
- Free same-day pickup: Prefer to collect your piece in person? Choose Free in-store pickup at checkout and pick it up at our showroom, 9437 Mission Road, Leawood, KS 66206. Orders placed during store hours are ready that same day, and orders placed after hours are ready when we open the next day. We'll call or text when it's ready. Pickup is always free.
- Layaway: Pieces on layaway ship free once they are paid in full.
Questions about your delivery? Call or text us at (913) 383-3376.
If you have any questions regarding these terms, please contact us at [email protected].
