Terms & Conditions

1. Return & Refund Policy

At Lilliane's Jewelry, we want you to be completely satisfied with your purchase. Our return process for online orders is simple and transparent.

How to Make a Return

If you wish to return an item purchased online, please follow these steps:

• Notify Us: Contact us via phone or email within thirty (30) days of receiving your item.
• Shipping Label: We will supply you with a prepaid return shipping label.
• Refund Processing: A refund or store credit will be issued to you on the same day we receive the item back and verify its condition.

2. Privacy Policy

Lilliane's Jewelry understands the importance of protecting the personal and financial information of each of our customers and visitors. We are committed to maintaining your trust.

Information Sharing

We do not sell, rent, or disclose our customers' names, addresses, email addresses, or any other personal information to any entity outside of Lilliane's Jewelry, except as required to process your order (e.g., shipping providers) or as required by law.

Data Collection & Usage

• Personal Data: Information we collect may include your name, email address, telephone number, billing/shipping addresses, and credit card information. This is used solely to process orders and communicate with you.
• Third Parties: We share limited specific information with trusted third parties (such as Federal Express, UPS, USPS, and our insurance provider) strictly to expedite the safe transport of your purchases.
• Website Analytics: Google Analytics demographics and interest data may be collected during your visit. This data is anonymized and cannot be personally linked back to you; it is used only to gather statistics to improve our website experience.

3. External Links

Please be aware that Lilliane's Jewelry's website may contain links to other sites. We are not responsible for the privacy practices or content of those other sites. Our collection of information refers only to the practices stated in this policy.

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If you have any questions regarding these terms, please contact us at lilliane@lillianesjewelry.com.